FAQs

Frequently Asked Questions

  • Let us know what country you're in, then look at our online calendar and find a time that works for you. Start here!

  • All appointments are done by phone or video.

  • Costs vary depending on the type of appointment you need. Visit our booking site for appointment options and up to date pricing here.

  • At this time we do not accept insurance.

  • As genetic counsellors we aren’t able to order genetic testing, however we can work with your doctor to ensure you get the genetic testing you need. For some patients in Canada we may be able to connect you with a doctor who can help with this. View our genetic testing page to learn more about the types of genetic tests we can help you with.

  • This depends on what type of genetic counselling appointment you schedule. In general we will start the appointment by getting to know you. It’s important that we know what questions you have and what you hope to gain from the appointment so we can best meet your needs. Together we’ll come up with an idea of how we should spend our time together.

    Your genetic counsellor will likely have some information to share with you. This might be about a genetic test you’re thinking of doing, or about a test result that’s already available. We’ll check in with you often to see what questions you have. We often use visual aides, like PowerPoint slides to help explain complex concepts. We’ll share these slides with you when your appointment is over. If you prefer to learn information in a different way, let us know on your intake form.

  • Please contact us to let us know what you need and we will do our best to accommodate you, or let us know on your intake form.